FAQs
Your concerns, our priority.
Frequently Asked Questions
This page is dedicated to providing answers to our customers' most frequently asked questions. We understand that you may have concerns or uncertainties about our products, payment policies, shipping procedures, and more. Our goal is to provide clarity and transparency, ensuring a smooth and satisfying experience for all our valued customers. If you have any further questions, please don't hesitate to reach out to us!
The sculpture is made from high-quality polymer clay.We use “Staedtler Brand” Fimo, Fimo Professional, Fimo Effect, also we we use Cernit. These are directly purchased from Germany.
Each sculpture is handmade and takes approximately 15-20 days to complete.
Yes, please contact us for custom orders and we’ll be happy to assist you.
Yes, the polymer clay is durable and long-lasting, but handle with care to avoid damage.
Please see our return and exchange policies for details here.
Due to the unique, handmade nature of our products, we regret that we are unable to offer Cash on Delivery (COD) as a payment option. We accept secure online payments through [ e.g. credit cards, debit cards, easypaisa, JazzCash, etc]. Thank you for your understanding!
Please contact us within 24-48 hrs, and we’ll try to accommodate changes or cancellations if possible.Also check our Cancellation Policy here.